CMDB Software is a software that is used as a data repository to store all IT assets information including hardware and software components and the relationships between those components used in the IT infrastructure of an organization.
The Configuration Management Database or CMDB is an operations and support data warehouse used as a data repository by IT operation team of an organization to store information about hardware and software assets and their relationships. The software is configured with IT service management systems such as Service Desk, Change Management, BMS, and DCIM of an organization to provide a mean of understanding the critical information systems, upstream sources, and dependencies, as well as the downstream asset. The authorized configuration of the significant components of the IT environment is represented by CMDB. CMDBs are used for data center change management and ticketing requests, that provides the ability to account for and report on moves, adds, or changes.
Features of CMDB Software:
The following things can be done using the features of CMDB Software:
- Configuration rules can be documented.
- Network based assets can be discovered.
- Release management can be documented.
- Software and hardware builds can be identified and tracked
- Application dependency mapping can be done
- Configuration Item relationship impact
- Inventories can be performed
- Impact analysis for change management can be done
- Incident management can be provided
- Business intelligence can be obtained
Benefits of CMDB Software:
Some of the benefits of CMDB Software include:
- A repository of all assets in the organization can be maintained with the configuration management database.
- The software provides you a greater visibility of your IT infrastructure, including the dependencies between the different components of the environment. So, the impact of both past and future changes to your employees and organization can be analyzed which can minimize the risks of making changes and improving communication to those employees who might get affected.
- The incidents and problems can be associated with configuration items and their dependencies, which helps you investigate and identify issues, find potential workarounds and solutions, and prevent future issues from occurring. So, quickly identifying root causes and troubleshooting problems you will be able to speed incident management and reduce resolution times.
- Map can be automatically detected and dependencies between CIs in your IT environment can be visualized, which helps you to understand the relationships between different components of your infrastructure and assess the impact they have on your organization. A better picture of your IT landscape can be gained. You will also be able to know how these parts work together by connecting CIs to related IT service management things, such as problems, incidents, changes, and releases.
- Data such as users, hardware, software, networks, contracts, business sites, SaaS licensing, and other assets can be viewed and analyzed. Asset and dependency data from multiple sources can be collected to provide you a single source of truth for CIs by automatically populating your configuration management database. So, IT service management processes can be improved and better business decisions on your IT infrastructure can be made.
- Total Cost of Ownership can be reduced by maximizing the utilization of each asset, maintaining business continuity, achieving better business-IT alignment and meeting compliance requirements.
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