Moxtra is a private communication hub with an all in one suite of collaborative services to ensure your customer has the best experience with your brand. External and internal users can be managed and a continuous connected experience can be delivered as a standalone web and mobile app, or as a fluid extension of your existing website, web or mobile app. It is a secure, digital channels providing persistent connections with your customers. Your app experience can be customized to mirror your business processes. An interactive service experience can be provided for customers. Control can be retained over your customer processes and workflows.
Canny is a Customer Experience Software that can be used to capture, organize, and analyze user feedback in one place to inform your product decisions. Feedback can be prioritized, a roadmap can be build and you can close the communication loop with a built-in changelog. Insights can be captured from your customers and teammates in one organized place. Feedback can be automatically tied to your existing user accounts and can be tracked manually by adding a customer to a post. Different privacy options can be chosen to limit access to your boards. Ideas can be discussed privately with your team while keeping everything in context.
Nicereply is a customer satisfaction survey tool built for support teams to measure CSAT, NPS and CES per agent, team or company. Post-resolution email surveys can be automatically send after resolving a ticket. Customer feedback can be asked at the bottom of every email and survey response rates can be increased. Data can be seen in helpdesk and triggers can be set based on it. Surveys can be customized in terms of branding, questions and scales. Your support agents are ranked in a leaderboard. Your customers' answers are recorded as soon as they click the survey and you will still know how they felt even if they don't finish it.
Customer Experience Software:
Customer Experience Software is a software that is used to measure and improve the experience of customers they have with a company by collecting information from every customer interaction.
The information collected can be analyzed by the company to improve its performance. Management teams can understand customers and the business they bring by using this software as it provides insight on customer experience. The total experience that a person have during the whole relationship with a given product or service is known as customer experience.
Features and Benefits of Customer Experience Software:
There are several features of Customer Experience Software that can benefit the user in many ways to grow their business. Some of these include:
The software provides a flexible, scalable platform with omnichannel capabilities for inbound and outbound service.
It help increasing customer satisfaction, productivity and improve reporting.
It help reduce your downtime, maintenance, hardware, training and licensing costs.
Your telephony can be simplified and scaled as you can handle phone calls with VoIP and SIP trunking and IVR and ACD tools.
Interactions can be routed from digital channels like live chat, email, messaging and social by using the same ACD.
Your business can provide 24/7 support without any costs with self-service options including voicebots and chatbots.
Forecasts and schedules can be quickly generated and quality can be monitored that will help empower your employees.
Your business can be understood well and customer experiences across all channels can be managed easily with real time data and historical reporting available on dashboard.
The customer experience software can be easily deployed and integrated with your CRM solution and other critical business tools.
Your call centre can be managed remotely with a fully cloud hosted solution that can be accessed anytime, anywhere.
Rapid changes can be handled and it adheres to the strictest cloud security protocols despite the type of your industry or location.
Additional functionality can be turned on without the complexity to get continuous innovation with no downtime.
Large traffic can be managed without affecting site performance.
You can retrieve a specific mobile session based on the device parameters, HTTP or observed events by the help of advanced filtering.
You can quickly diagnose and fix the problems causing poor online experiences by replay ability of the software.
The positive feedback received from the clients can be directly published on social media.
It offers surveys with advanced capabilities, such as segmenting by location, industry or product in order to better understand the customer requirement.
It offers insight on a specific area of interaction, such as customer service, support, sales, marketing or the contact center which is based on results from the platform used in each area.
The enterprise level view of every interaction in the customer lifecycle is considered.
The software analyzes both the side of company as well as the customer.
It helps the company learn the way to improve at every step along the customer journey and also provide the financial picture of the value of a customer to the company.
Feedback and lessons from each area can be analyzed that can be used to guides employees toward improvement across all touch points.
It can be used as a resource for creating new workflow and providing the best customer service possible by the upper management.
Your teams work more efficiently together and learn how your customers really use your resources by the help of data-driven insights provided by the software.
If you feel it’s high time for you to invest in a Customer Experience Software but aren’t sure where to start, then Getatoz is here to help you. There are tons of Customer Experience Software available in the market, which one should you opt for? You can browse top Customer Experience Software providers on basis of your requirements. Submit your requirement and providers will contact you with their best price offers for Customer Experience Software.
Use Getatoz to find the best Customer Experience Software for your need. We've helped thousands of businesses choose the right Customer Experience Software. Getatoz have some of the Best Customer Experience Software Providers of 2022 that can cater to the needs of your organization. By investing your money in the right Customer Experience Software software, you will achieve high team’s productivity.